Buyer Backup Support
Need help with Buyer Backup? Contact support@newmanaiworks.com.
Before sending a support request, please include:
- Your device type
- iOS or Android version
- Buyer Backup app version
- What you were trying to do
- What happened instead
FAQ
Does Buyer Backup submit claims for me?
No. Buyer Backup creates a local proof packet and export summary. You decide where to send it.
Does Buyer Backup guarantee refunds or chargebacks?
No. It organizes evidence only. It does not guarantee any decision from a merchant, marketplace, carrier, insurer, payment provider, or bank.
Does the app upload my package videos?
No, not by default. Packets stay on your device unless you export or share them.
Can I delete packets?
Yes. Delete a packet inside the app to remove its local packet record and stored evidence from the app.
Why does the app need camera and microphone permission?
Only so you can record proof if you choose to. Recording is optional.