A Small App Support Page Checklist
A support page is part of the product surface. It should make the app easier to trust before download and easier to use when something goes wrong.
LOCALOPTIONAL
CLOUD
Three takeaways.
Keep the useful core visible and under the user's control.
Start with the real help path
A small app support page should say how to contact support, what to include in the message, and which problems the page can help with. The goal is to reduce uncertainty before the user has to ask.
Put contact and policy paths in one place.
Explain the privacy boundary
If the app is local-first, the support page should say what stays on device, what is optional, and what the app does not collect or inspect. Clear support copy and privacy copy should tell the same story.
Answer the common support moments plainly.
Keep limits visible
Support pages should not promise refunds, marketplace verification, legal outcomes, or automatic fixes the app cannot provide. Honest limits make the product easier to trust and easier to review later.
Keep app status and platform limits current.
A support page is part of the product surface. It should make the app easier to trust before download and easier to use when something goes wrong.